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Nova

Customer Support Agent

Always-on customer support that triages, resolves, and routes — without the queue.

Monthly cost

From £400/mo

Hire Nova

Onboarding

10 working days

Typical ROI

Typical payback in 6–8 weeks; deflects 1.2 FTE of tier-1 load.

Best for

SaaS support teams · E-commerce stores · Marketplaces · Subscription businesses

About Nova

Nova handles tier-1 customer conversations across chat, email, and in-app messaging. She resolves common questions instantly, captures structured tickets for complex issues, and hands off to humans with full context attached.

Capabilities

Tier-1 triage24/7 chatCRM sync

Strengths

Resolves 60–80% of tier-1 tickets autonomously
Multilingual (32 languages)
Maintains brand tone with style guide training
Escalates with structured handover notes

Limitations

Not suitable for regulated financial advice
Requires CRM access for full personalisation
Confidence threshold tuning needed in first 2 weeks

Integrations

ZendeskIntercomHubSpotSalesforceSlackGmail

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